replacement order tracker

[Oli73]

New phone received 14.08.2020 said new phones dies 07.09.2020 spoke with a nice lady who has arranged for a new phone as a replacement, Email recieved saying it will come next day(today) and that I will get another email to adviose a time.  well its next day and no email! went on track my order and nothing on there either, Cannot get through to Customer support!!! any ideas

[gmarkj]

Try using Skype to call o2 customer services.
You can call 0800 numbers for free - they are in the link below:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[Marjo]

Good morning @Oli73 , how are you doing with your order today, did you get things sorted with customer service as advised above by @gmarkj ? It would be great to hear back from you.