Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrading procedure fails twice, PayPal takes funds twice

During trying to upgrade my device, 02 says my visa is correct so I select PayPal - halfway through the produce fails and my basket is saved and a link is emailed but the link is out of date and says try again. I’ve now been charged twice according t...

Shared data

I have a monthly O2 contract and would like to share my data with my son who has a O2 pay as you go SIM how do I do this

Resolved! Insurance

I need to no how do I add insurance to my sons iphone11

Resolved! Cancellation

How to I cancel my pay monthly contract with o2? I finished my 2 year contract for a phone and payed it all off even though I did not use the number for 1 year. I am currently paying £18 a month for a number than I can’t use as I no longer live in th...

Disconnected

I called you and spoke about my bill and my phone was still disconnected and now I have no way of calling o2 to get this corrected what can I do to correct the mistake o2 have made

replacement order tracker

New phone received 14.08.2020 said new phones dies 07.09.2020 spoke with a nice lady who has arranged for a new phone as a replacement, Email recieved saying it will come next day(today) and that I will get another email to adviose a time. well its n...

Resolved! PAC CODE FOR MULTIPLE DEVICES ON ACCT?

Help ! Have decided to leave O2 but am unable to get a PAC Code by text as I have 2 devices on the account. The text points me at 202 that I can’t phone at the mo due to COVID any other ideas?!

Airtime

i have over a year to pay on my device plan, if i pay this off can I cancel my airtime?

Resolved! Keep my number

I've just joined O2 and im trying to keep my old number, I've filled in the online form with PAC Code etc it says the form has been submitted then I get an email saying it hasn't?

Phone help impossible

I have just wasted an hour trying to get help via phonelines. Cant get past that annoying automated voice, taking me around in circles. How do I get to speak to a HUMAN BEING?

O2

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