my direct debit has been canceled by you

[CC28]

my direct debit has been canceled by you

[madasaf1sh · Accepted solution]

@CC28 

This isn't customer services, so we wouldn't know why, but it usually where payment hasnt been collected 3 times, even you bank can cancel it or if you have been moved over to the new billing system, and a new one will be setup shortly,

if you send them a message on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG), or you can call 202 from your o2 phone they can tell you exactly why

[jonsie]

It's probable that you are being changed to the new billing system

If that's the case, they have to cancel your direct debit and set it up again

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