Hi everyone, I have got a problem with my new sim which I've received yesterday(12 months contract)! It doesn't work completely! It keeps saying "SIM NOT PROVISIONED", I contacted customer service to help me to sort it out, but nothing for now! I visited even 2 or 3 stores, thier answer was: WE REALLY APOLOGISE, WE DON'T DEAL WITH SUCH PROBLEMS, WE ADVICE TO CONTACT CUSTOMER SERVICE!
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Thanks for your reply, even if it's not really helpful!
If you are about on Monday morning after 8am, I can ask the on-duty advisor, @O2Sarah- to reach out to you, @Mirat. No advisors on this customer-led Forum on a Sunday.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues. Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
