leaving o2

[LaurenJB]

hi

i am on a rolling 30 day sim only contract but would like to take our a phone and airtime contract with another provider

the FAQ states:

'If you want to end your contract but keep your number, we'll give you a PAC code to give to your new network. The code will be valid for 30 days. If you use it to switch to a new network, your contract with us will be cancelled once the switching process has completed.'

Does this mean if I use a PAC code from o2, my contract with them is cancelled immediately and I will only be billed for the airtime bill until I transferred to my new provider? Or will I be charged for a 30 day notice period from transferring instead?

Hope this makes sense!

[Cleoriff · Accepted solution]

Hi @LaurenJB 

Once you give your PAC to your new provider, this will end your contract with O2.

There is no longer a 30 day notice period.

Guide: Cancelling Your Contract 

[LaurenJB]

thanks, although I have just found out it was a 12m contract which started 20 March 2020.

If i use a PAC code, I am guessing I will have to pay a early termination fee as I still have 2 months left?

[jonsie]

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@LaurenJB wrote:

thanks, although I have just found out it was a 12m contract which started 20 March 2020.

If i use a PAC code, I am guessing I will have to pay a early termination fee as I still have 2 months left?

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Yes you would have to pay the balance owing which, as you say, is two months

[Cleoriff]

@LaurenJB 

Yes, you will need to pay the remaining 2 months.

[jonsie]

Sorry @Cleoriff , didn't mean to jump in only I thought you may have retired for the night

[Cleoriff]

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@jonsie wrote:

Sorry @Cleoriff , didn't mean to jump in only I thought you may have retired for the night

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No problem @jonsie (I was closing down and then saw another post. Lol ) Off now though