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@clivityuk I'm glad you think the Community is an asset to O2! And don't worry about your ramblings, we love a bit of that here. 
@Cleoriff, @MI5 I've received confirmation that the web form is no longer in use. Details on why are a bit unclear atm but the Web form is definitely no longer live and customers should use alternative contact methods to report a lost or stolen device. The best way is to call when out of usual customer services hours. If that's not an option then wait until the morning.
@MI5 I'll drop you a PM first thing to arrange updating your guide. 
on - last edited on by
MichaelL
Hi @clivityuk
Sorry to hear you've lost your phone. Please follow the advice in the link below:
https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988
Good luck and welcome to the forum.
on - last edited on by
MichaelL
You need to call them as soon as possible.
https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988
on - last edited on by
MichaelL
Make sure you report it lost within 24 hrs @clivityuk then O2 will bar it and you wont be liable for any costs incurred if someone picks it up and uses it.
If you can borrow a phone its best to call and stay on the line as its a 24 hr service.
If no phone available....fill in the webform shown in @Glory1's link and back that up with a call tomorrow or live chat...
