family plan and free tablet

[Apf]

I have texted 21500 twice now (13th June and 25th June) for the family plan loyalty been told twice will be in contact within 3 days still waiting. I was also told i will recieve a free tablet in the post heard nothing of that since purchase on the 8th June.

[MI5 · Accepted solution]

Hi @Apf you will need to call customer services again to chase for your discount https://www.o2.co.uk/family-plan and for the tablet, this will be sent to you after 14 days and before 40 days of taking your contract.

https://www.o2.co.uk/termsandconditions/rewards/free-samsung-galaxy-tab-a-101free-gift-with-qualifyi...

[EmilieT]

Hi @Apf, and welcome to the forum  I hope the advice and info @MI5 shared above answered your queries, but please do let us know if you have any additional question!

[Apf]

i called customer services they told me to go in store, store did a a web chat with customer services and have to wait another 3 working days for an answer.

[Apf]

after being tol it would be sorted by now im being messed around again and told i have to FAX them information. Who on earth has a fax machine?
"You can send your reply via fax to 0870 600 2402. If you don?t have
access to a fax machine, you can get it faxed from the nearest O2 store."

[EmilieT]

Hi again @Apf, and sorry to hear it's not been sorted fully yet. I'm sending you a PM (Private Message on the fourm) to get soem more details and see if there's anything I could do on my end to help out