@gc3
https://www.o2.co.uk/help/account-and-billing/refunds
What is a final bill refund and how does it work?Once your account has been disconnected, a final bill will be generated within 14 working days. Sometimes this will leave your account in credit, which will appear as a minus balance on your invoice. Your airtime account balance needs to be showing in credit before we can give you a refund.
You can check your final bill in My O2 online, but not in the My O2 app, as it will stop working once you’re disconnected.
If your final bill is in credit, we’ll refund you automatically within the next 30 days to the account or card you usually pay your bill from. We'll send you a cheque if we don’t have your account or card details.
If you’re on a Pay Monthly plan, make sure you don’t cancel your Direct Debit until after your final bill has been paid. We’ll take the money from your account as normal. If you’ve cancelled your Direct Debit already, you’ll need to call us to pay your final bill.
Guide: How to find help & contact O2
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