Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How to Complain?

My wife is having an ongoing dispute with a member of the O2 complaints team. The particular person that she is dealing with just does not seem to be listening and as a result, its all going round in circles. Is there a way to complain about the comp...

Want to do switch up but have no ID in date

Hi I would like to switch up my phone but my passport is out of date will I be able to do it please thank u

Resolved! Retroactively apply Bolt on?

Hi I had to make a call to the US a couple of days ago and didn't realize how expensive it would be. For a 27 minute call I was charged £80. Is it possible to do an international call Bolt on for this billing cycle to apply for that call?

Canceling contract abroad

I’m in Vietnam right now, I need to cancel a contract. I can’t download the my o2 app, I can’t call 202, and there seem to be no other options to contact customer services. Please help

Resolved! Unable to cancel a contract

We all don't have 3 hours per day to sit and wait for O2 to answer the phone. Just to cancel a contract. It's an absolute joke. I have a life outside contacting O2. Just cancelled my direct debit. They were soon on the phone to tell me I m not allowe...

Fold 5

My delivery was meant to arrive on the 29th, now it changed to today. I'm going to be at work

Amazon prime cost

Hello, last week I cancelled the Amazon prime add on as the free 3 months was almost up. It took me ages to do this as I couldn’t do it via Amazon but it was definitely switched off with the option to continue or not. I’ve just had this months bill t...

Network

I have just got a new phone contract with o2 and I have no network connection or mobile data

Resolved! Want to move to a different network

Hi I want to stop paying my mo thly bill as I am moving to a new network. I am giving you 30 days notice to do this from today 25th July 2024. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!] my son us...

ABROAD WITH NO VOLT

I'm abroad and have had to buy a sim card as Volt wasn't available despite me being a Virgin Media customer for many years. I'm unable to pay my bill online as I can't receive the text giving me a security code. I will pay on Friday when I return to ...

O2

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