I’ve just upgraded for iPhone 11 to iPhone 15. I opted for the eSIM transfer and when I transferred all my data and number the data transferred fine but the number isn’t - can’t make or receive calls on either device. Rang o2 several times yesterday and was told the iPhone 16 launch had taken all their systems down, rang again this morning and advised it can take upto 24 hours for the transfer to take place from activation. That 24 hours has been and gone. The My o2 page just sends you round and round on a loop. Do I need to go into a store?
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Hi, went into store and they can’t help, says that the eSIM order is processing but shows an error that they can’t override. They’ve raised a report and told Just have to wait for it to resolve itself which can take up to 7 days!!
@Lcw - I have the same issue . Its been 21 days for me now and it is still not fixed!! I can make calls but cant receive calls , cant send or receive texts and i have no data. !!!
Just spoke to them again and they said it ‘should’ be resolved in another week so that will be 14 days if it takes that long. So now I can’t even cancel within my 14 days cooling off period (by now I am stone cold to o2) as they can’t cancel an order stuck in processing. Feel like this is an ombudsman issue.
