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do i have to cancel old airtime plan after upgrade to new phone and tariff

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dunkymath
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on ‎26-11-2021 14:57

on ‎26-11-2021 14:57

Hi there

I have settled account for old device plan, but want to know if airtime plan is automatically adjusted to new device and airtime plan. Tried phoning customer services but am none the wiser..

Any help would be greatly appreciated.

 

regards

Duncan

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MI5
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on ‎26-11-2021 16:16

on ‎26-11-2021 16:16

@dunkymath 

If you upgraded with O2 your old contract is automatically cancelled.

If you upgraded elsewhere you will need to close your old contract by migrating your old number to it Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎26-11-2021 16:16

on ‎26-11-2021 16:16

@dunkymath 

If you upgraded with O2 your old contract is automatically cancelled.

If you upgraded elsewhere you will need to close your old contract by migrating your old number to it Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎26-11-2021 19:46

on ‎26-11-2021 19:46

It takes 24 hours

Just done the same

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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dunkymath
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on ‎29-11-2021 11:27

on ‎29-11-2021 11:27

thanks M15.

All sorted now.

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MI5
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on ‎29-11-2021 11:39

on ‎29-11-2021 11:39

You're welcome slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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