Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Two devices...One Account

Hi,I,ve just joined O2 with a new device. I am the account holder but have another account that has my son,s device is on. I pay his too.Can I merge these two accounts so both mobile numbers show in My O2?

Resolved! Account balance

I have a screenshot of a msg that o2 sent me saying my account balance was £44.47 last Fri 19th nov , when I topped up.A few days later it said £24 ,my bolt on was taken and I sent one msg,the app won’t show my balance,I use free Wi-Fi all the time ,...

Resolved! Pac replacement

Is it possible to get a pac code for a number and when used o2 gives a new number in its place so as to keep the contract active. Cheers

Phone Bill

Hello Good Evening Hope all is well My phone bill has currently been suspended and I would need help getting my line rental running again. I currently have no internet or calls and have a young child so I would need to get the phone up and running. I...

Resolved! Payment details and payment dates

Hi, I would like to update my payment methods and change the date of when I pay my monthly bill

Resolved! Get new sim card

I reported stolen sim only contract deal to police so need new one

Resolved! i wish to cancel the contract.

How do I know if the contract is cancelled?

Volt not applied!!

Anyone else already with virgin media AND O2, got sharks and messages about this so called wonderful new Volt benefits, only to login and find your data allowance has not been doubled at all!! Mine saying I don't live in an area that's applicable!! W...

Resolved! Keeping my old number

Hi, I’ve just switched from another brand to O2 and would like to keep my old number. I already provided all required info but when the SIM came, it’s has a new number and didn’t switch. I was wondering if there anything I should do to make the switc...

Resolved! Insurance

Can you add insurance on monthly contract phone

O2

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