Solved: charges

Anonymous · ‎20-11-2017

Hi, i am making a number of call to ROI from NI each day and have been getting some very large monthly bills, also making calls when in ROI to other ROI numbers, what is the best tariff / bolt on

MI5 · ‎21-11-2017

Unless I'm mistaken, the new (when it's finally rolled out) International calling service https://www.o2.co.uk/intertrial is the only cheaper alternative ?

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Martin-O2 · ‎21-11-2017

@darrengf I seem to remember you spent some time in Ireland during your roaming testing. Do you have any advice for @Anonymous? Thanks!

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Cleoriff · ‎21-11-2017

@AnonymousSome of the charges would have occurred as Northern Ireland is classed as the UK

ROI is classed as Europe. Therefore you would have incurred roaming charges if calling between those two parts of Ireland. ...The charges incurred between ROI to numbers in the ROI would depend on whether you were calling mobiles or landlines. Either way it is still classed as Roaming...

Veritas Numquam Perit

MI5 · ‎21-11-2017

Unless I'm mistaken, the new (when it's finally rolled out) International calling service https://www.o2.co.uk/intertrial is the only cheaper alternative ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎21-11-2017

@Cleoriff wrote:
@AnonymousSome of the charges would have occurred as Northern Ireland is classed as the UK
ROI is classed as Europe. Therefore you would have incurred roaming charges if calling between those two parts of Ireland. ...The charges incurred between ROI to numbers in the ROI would depend on whether you were calling mobiles or landlines. Either way it is still classed as Roaming...

Calling ROI when in ROI would be free (included in UK allowances), the problem is the international charge for calling ROI from Ireland.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎21-11-2017

If that's the case then the OP needs to contact customer services as he quite clearly said he was charged for calls between ROI to numbers in the ROI !!...

https://www.o2.co.uk/contactus

Enough from me now as I have no more advice to give.

Veritas Numquam Perit

MI5 · ‎21-11-2017

If that part is incurring charges, they should indeed question it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎21-11-2017

@MI5, @Cleoriff thanks for jumping in on this one!

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Cleoriff · ‎21-11-2017

Hardly jumped @Martin-O2.:smileywink:

It took me a bit of time ...with the map of Ireland open in another tab before I answered...

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jonsie · ‎21-11-2017

@Cleoriff wrote:
Hardly jumped @Martin-O2.:smileywink:
It took me a bit of time ...with the map of Ireland open in another tab before I answered...

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