£33.00 bill instead of £20

[A1taiR]

Hi all,

I've just switched from pay as you go to pay monthly 20GB for £20 tariff and got my first bill with amount of £33.00.

I'm wondering, why is it not £20?

Thanks

[MI5]

Look in your MyO2 http://www.o2.co.uk/myo2 for a breakdown of charges which will explain where the extra is from.
First bill also explained here https://www.o2.co.uk/help/account-and-billing/first-bill

[Cleoriff]

Hi @A1taiR First bill is usually a little higher. Look at this https://www.o2.co.uk/help/account-and-billing/first-bill

[Cleoriff]

Oh whoops...a bit late. Follow the advice in @MI5's post...

[A1taiR]

Here is the breakdown of the bill:

So, the question remains. Why am I charged £33 instead of £20 at 20Gb pay monthly tariff?

[MI5]

No idea mate.
Looks like the discount hasn't been applied so call customer services on 202 and ask why.

[jonsie]

Yes 202 and ask them to explain why the bill is so high. First bill is normally only a couple of pounds above the tariff you signed up for.

[A1taiR · Accepted solution]

They said that the discount was applied after the first bill was generated and £13 of discount will return to me after 12 months.

[MI5]

12 months?
The discount for your tariff should be applied immediately from the 1st bill and run for the duration of 12 months.

[jonsie]

I can understand it was applied after the first bill but it should then be shown on your next bill. Waiting for 12 months is a load of nonsense. Call again and don't be fobbed off like that. Hopefully you will get someone who knows what they are talking about.