Roaming

[Anonymous]

I am in France and I cannot dail out. It keep saying the network is not supported and I have a contract phone. Please help.

[MI5]

Try manually searching and selecting a different network.

[jezza1234 · Accepted solution]

Have you/Did you activate international roaming and calling on your number before leaving the UK. Not all sims will automatically roam. It may well be worth giving C.S a call if you can they should be able to sort for you

[Anonymous]

I don’t need to activate international roaming I have a monthly contract with o2. It comes on automatically. I can use my date and it allows me to receive calls but I cannot dial out.

[MI5]

Did you try a manual network search yet?

[Marjo]

Hi @Anonymous! Welcome to our forum! Let us know if any of the above suggestions helped you out or if you need any further advice?

[Anonymous]

Thank u all very much. I eventually managed to have live chat with o2 guru, it was then that they told me that I have international call ban on my account so they assisted me with removing it. Thank u once again.

[jonsie]

That's good to know 😀

It's also good that @jezza1234 was correct in his post above. 

[Cleoriff]

To be honest I always used to call CS before I travelled to make sure roaming was activated. Then I went onto contract and did the same (until the advisor kindly told me I no longer had to do this, it was quite apparent from my account details that I travelled abroad frequently).

My opinion up to that point was.... 'It's always better to be safe than sorry'.....

[Marjo]

Awesome that you got it working finally @Anonymous!  Thanks for the update!

Enjoy France