Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade order issue

HiI understand these are trying times. I really do.Yesterday afternoon I made an upgrade order and paid off £105 from my current device.MyO2 said S20 plus 5g was in stock and Next day delivery if ordered before 12pm.Had all the emails for the order a...

Resolved! Changing to sim only contract and keep number

My partner is currently an O2 customer and has come to the end of his contract and is happy with his phone. Therefore he is looking at a sim only contract with O2 how does he go about keeping his current telephone number.

Resolved! nano sim

My phone hasnt been working properly so a family member has given me a phone to use but unfortunately my sim doesn't fit. Can i get a replacement nano sim for my pay monthly account?

Potential fraud??

I just received a call from 'No caller ID' and when I answered 'Steve' told me he was from O2's security department. He advised me that an upgrade had been requested on my account and wanted to know if I had ordered a new Samsung or iPhone 10x to whi...

Resolved! pay monthly to pay as you go

Hello everyone, I would like to term my contract and change, also I would like to stay wiht o2 and keep my number and change to pay as you go thanks kind regards Victoria

Struggling to pay my next bill

Hi there, I am really going to struggle to pay my next bill due on 30/04/2020.I have tried contact your Payment Management team but unfortunately cannot get through to anyone.Could you please help with some available options, in order to pay my April...

Resolved! shared data

how on earth do i use shared data?everything is set up, when i go on to shared data both devices are showing as registered but there is no options/buttons/boxes to actually share it? I'm about to lose it!!

Resolved! Recently ordered, is it accepted?

Hi, I've seen a lot of threads about this however my circumstance is a little bit different. I ordered an iPhone XR 64GB today at around 2PM and recieved an email saying "Thanks for your order - it's now full steam ahead at our end."3 minutes later I...

Upgrades

I’m wanting a tablet on contract. I could have it for a deposit of £365, or go on sim only for 6 months. I chose the latter but I don’t want it if I can’t upgrade to an iPad rather than new phone. Can this sim be upgraded to a tablet rather than phon...

Resolved! What do I do if I have not received a device!

What do o do if I am being charged for a device I do not have !!!!! [Edit: topic title clarified]

O2

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