account overpay / bill refund not received yet

[Anonymous]

i cancelled my contract in dec at the beginning and was told i will prob get some money back. anyway to my surprise i was billed again in january so i cancelled my DD before they could chargae me. i then spoke to someone online about it and he told me to pay the bill. and when my account has been closed i will get the money back. anyway, here i am almost may with nothing. Everytime i phone or speak to someone online its the same old stuff. wait 3 - 5 days and contact out billing team. is there anybody here who could sought this out. cause im really fed up of this. Tom

[Anonymous]

This is mainly a customer forum so I doubt you will really get the help you need have the billing team rung you back?

[Anonymous]

ok thanks ill put it in writing this time.

[Anonymous · Accepted solution]

This is the email address to send your complaint to they should get it sorted for you
complaintreviewservice@o2.com
Let us know how you get on

[MI5]

Try phoning customer services and talk to a rep on the phone rather than using chat.

[Anonymous]

The OP has said he has tried phoning as well I must admit I thought it might be the old chat problem

[Anonymous]

You shouldn't of cancelled the dd as it may affect your credit rating