Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! NUS discount on Refresh

Hi,I recently renewed my contract, and in the store I mentioned that I had an NUS card. The assistant said that a discount on the monthly tariff would be applied - that I just had to wait for a text from them and reply to it. 3 weeks later and the te...

Resolved! billing information - UK browse & download page

Can anyone tell me... in the time column - is that the actual time the service was being used or the length of time it was used?

Resolved! Just bought an iPhone 5 today, fine to replace due to small scratch?

Just double checking on here, already asked on chat and I think it's fine but was just wondering... Basically bought the 5 from a retail store today, due to working all day i've not had time to go on it and i've just noticed a small scratch in the mi...

Resolved! Switch from 18 month to 1 month contract

Hi, My 18 month contract is ending in August and I'm looking to switch to a Simplicticy 1 month roll over contract instead. I just have a couple questions about the whole process (first contract phone, can you tell?) How long does the whole process t...

Resolved! Transfer O2 to O2?

It's upgrade time! I want to stick with O2, but have noticed that some retailers seem to do cheaper O2 contracts/phones etc than are available on the 'upgrade options' screen on the O2 website. How does that work? Do I cancel my existing O2 contract ...

Resolved! Considering contract phone

Currently on pay & go if I was to change to contract could I pay by bacs as my account will not entertain direct debit or standing order

Resolved! Extending a monthly contract

Please could somebody advise me? My iPhone 24 month contract expires in 2 weeks time and I plan to change network provider but I don't have time to organise this before the contract expires. Am I able to extend my contract for one month? TIA

Resolved! 2g not working

I have a Sony Xperia Z on PAYM o2 with 1gb internet allowance. The phone shows full signal with G data - but any attempt to use the internet will time out. If the phone is showing 3g/H/H+ I can use the internet without any trouble. I've reset my apn ...

Resolved! Upgrades - no tariffs

Trying to upgrade pay monthly - just want a free phone at the same deal. I have tried every free phone and they all say "no tariffs available" Tried chat and got transferred where I just seemed to hang in limbo Anyone had the same issue? Are these ph...

Resolved! unsuspended phone......

will pending international text messages make it to my phone when restored fully? or will they never arrive? also, payment was made on my account today around an hour ago or so and it's still showing as due on online account. How come?thanks

O2

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