Wrong Name on Account

[noeljbj]

So I have a bit of an issue. In the past. My O2 account was in my mum’s name but using my own email address. However, I recently got a new contract and did it in my name (through Mobile Phones Direct). All correspondence between me and MPD were in my name and the contract was agreed with my name and details. But when I registered my new phone and contract with myO2, I used my email address and somehow O2 has assumed that the contract must have been in my mum’s name?

So long story short the contract I took out in my own name is still registered to my mum according to my O2 account.

Anyone have any ideas how I can rectify this? Thanks in advance!

[MI5]

@noeljbj 

You'll need to contact customer service to advise them of the details.

Be prepared to send copies of the contract paperwork with MPD though.

Guide: Coronavirus Community Help and Support 

http://www.o2.co.uk/contactus

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