Why my account still active

[Sam17]

Hi just want to make sure that's the correct email of o2 customer service as I need to send proof of Recede postage xxxxxx.xxxxxxxxx@o2.com?

[mod edit: please do not post personal information on the public board. Thanks!]

[gmarkj]

o2 don't have any customer services email address - only for things like complaints...

[Bambino]

@Sam17 As said above, there is no  O2 email address for your query. This link gives you the numbers to contact O2: Guide: Coronavirus Community Help and Support 

Because you're not buying anything, O2 doesn't consider your call important. Use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.

Below is alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

Edit: I will also tag the O2 online advisors. @O2Georgina or @O2Waqas can you please assist?

[MI5]

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@Sam17 wrote:
Hi just want to make sure that's the correct email of o2 customer service as I need to send proof of Recede postage **********@o2.com?

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That's a specific address given you by an agent.

It should not be shared publically.

If it's not correct, it will bounce back when you send to it, so you'd need to call O2 to check where to send your evidence.

[jonsie]

If an agent has given you that address then send it to im/her who are dealing with your query

It's a correct O2 format personal email

[O2Georgina]

Hi @Bambino  Thanks for the tag

@Sam17  I will send you a private message now