Why can't pay and go customers view their usage online?

[Anonymous]

Why can't pay and go customers view their usage online? I want to see where my money went, not just the current balance. That data must be available in order to deduct from my top-up balance so why can't I view it? 

[MI5]

O2's reasoning is to keep costs down. You can view your call and text + data usage on any smartphone these days anyway. If you really want a full breakdown you can request it but it costs £10 for a months records.

[Anonymous]

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@MI5 wrote:
O2's reasoning is to keep costs down. You can view your call and text + data usage on any smartphone these days anyway. If you really want a full breakdown you can request it but it costs £10 for a months records.

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£10 for a months records is ludicrous !

[jonsie · Accepted solution]

How can I get a copy of the information O2 store on me?

It isn't stipulated as 30 days, you can request the time period on the form:

O2 Subject Access Request Form (47k)

[Anonymous]

I want to see what calls/texts I am being charged for, especially as Pay&Go rates are, naturally, much higher than monthly rates.

I am tiold I have to apply for disclosre and pay £10 per month - which is rediculous.

This posting claims that although the information is not available on-line (presumably on the web site) I can see the information on 'any smart phone'. Well, I have the My O2 app on my iPhone and it seems the call log is not available to Pay & Go customers.  A live chat with an O2 guru has confirmed this.

Can anyone help, please?

[perksie]

No, O2 don't do a detailed call usage for Pay and Go, some other networks like Virgin do.