Where's my pre paid Mastercard?

[DFW]

I bought a phone based on the incentives and I still have not received them and can not find a way of getting hold of anyone.... Next time definitely going EE!

[Cleoriff · Accepted solution]

@DFW 

The O2 offer is for a prepaid Mastercard:

£200 digital prepaid MasterCard: Available with Samsung Galaxy S22, S22 Ultra, Z Flip4 or Z Fold4, on 20GB+ tariffs. Offer ends 1 February 2023. Minimum term applies and will vary dependant on device or sim chosen. UK Residents and 18+ only. Digital prepaid MasterCard will be issued 45 days from your eligible product purchase, provided you have not cancelled your service or returned your handset, that you remain on an eligible call plan, and you have followed the claim process. Active email address and mobile number required for offer redemption. Within 14 days of purchase, customers will receive email and SMS with instructions on how to obtain digital prepaid MasterCard, and customers must claim prepaid MasterCard 30 days of receiving the instructions and then activate the card within 90 days. Prepaid MasterCard card is issued by GVS Prepaid Ltd, an Electronic Money Institution authorised in the UK by the Financial Conduct Authority with Firm Reference number 900230, pursuant to license by MasterCard International Incorporated. MasterCard® is a registered trademark of MasterCard International Incorporated. Further terms and conditions apply, see https://www.o2redeem.co.uk/january/terms

If you need help

Give O2 a call on 202  or 0344 809 0202 (Contract)

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[DFW]

Great! Thank you

[Cleoriff]

You're welcome @DFW