When do I give my phone to o2?

[Bradleyle-]

Hey everyone!

I have pre ordered the iPhone 16 pro max on switch up on release day with an expected delivery date for the 20th. However I have received a email and text message saying it could be delayed up to 1week. But delivery date has stayed the same, anyone know when I could expect it? 

secondly- when do I have to hand my phone back? Would it be upon collection of the 16 or would I have a few days / a postage box/bag to send it back in my own time once I have set the new phone up? 

it’s just I use my phone for work and could do with not being without it for the day. Thanks! 

[MI5 · Accepted solution]

@Bradleyle- 

If collecting in store you hand over your phone then.

If it's being delivered, you get sent a jiffy bag to return it later.

[Benlfc]

@Bradleyle- Pre ordering when on switch up and click and collect has now changed. You send off your current phone after collecting your new one. You should receive a label and Jiffy bag 

[MI5]

@Bradleyle- 

The only official statement received from O2 is as follows:

https://community.o2.co.uk/t5/Welcome-News/iPhone-16-amp-Watch-Series-10-Megathread-FAQ-s/td-p/17463...

Q. Can I use O2 Switch Up on the new iPhone?

A. O2 Switch Up is available from pre-order online and in store. Customers who order online will need to send their old phone back when they receive their new phone. Customers who visit a retail store will be asked for their old phone when they collect their new iPhone.  More info about O2 Switch Up 👉 www.o2.co.uk/o2-switch-up

It seems that some stores are stating something different, but the official line is as posted.