Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

payment issue

Hey, I paid 40 pounds upfront for my plan and I need a refund, please. The plan was not confirmed.

Can't pay half of my bill

Hi, my contract was on my host first (I'm Ukrainian), when I moved out I started to pay on my own but don't have acess to the other bill. I regularly receive messages about the payment but when I try to acess it on my O2, I'm offered to choose a numb...

Resolved! Cannot order until previous order expires

I recently walked through an order with O2 cust service over the phone but my bank blocked the upfront payment. I spoke to the fraud team and they unblocked it, I tried the order again but after the upfront payment was taken I got declined at the cre...

my order

my new iphone 14 was supposed to arrive yesterday but no sign of it. can you tell me what is happening? regards douglas

Cancle sim only contract

Hi I wondered how I cancle this sim only contract I don't mind paying a cancellation fee but my daughter no longer requires the sim

why can not have invoice of hand set plan and vat break down?

why is my billing plans not have hand set break down why is billing information chnaged?

After Upgrade issue

My partner upgraded her phone back in February this year in a store that is local to us. No issue during the process of the new phone instore. After a month we had a letter saying we owe £770 so we phoned customer services they couldn't help us, so w...

payment

at the time it tried to take my payment my account didn’t have the money to go through but it does now what do i do

Change tariff

I would like to change my tariff to a cheaper one as i currently get a lot more data than i need but everytime i try to access the page on the app or website it says it isn’t available to me. Please let me know what to do. Thanks

Resolved! Student Discount / O2 Open Excluded Devices

Looking to get the new iPhones when they're released, and have a student discount I want to use. I just wondered if anyone knows whether the new iPhones are excluded from the discounts? I remember years ago they were but don't know if that changed? A...

O2

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