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What happens at the end of my contract

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Jess69
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on ‎08-05-2023 17:15

on ‎08-05-2023 17:15

I have ended my contract with 30 days notice, and I do not want to keep the mobile number. I am confused as to whether I have to take further steps to stop billing and make sure nothing else continues (as I recently received an email with next months charges), or if everything will end automatically and I will stop being an o2 customer on the contract end date.

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MI5
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on ‎08-05-2023 17:49

on ‎08-05-2023 17:49

@Jess69 

Yes you can as they will be different as associated with different contracts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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on ‎08-05-2023 17:39

on ‎08-05-2023 17:39

@Jess69 

You need to give the new network a STAC. 

Guide here Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Jess69
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on ‎08-05-2023 17:45

on ‎08-05-2023 17:45

I will be giving them a PAC code as well as I am transferring a different number over to them, is it possible to give them the STAC then the PAC?

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MI5
Level 94: Supreme
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Registered:

on ‎08-05-2023 17:49

on ‎08-05-2023 17:49

@Jess69 

Yes you can as they will be different as associated with different contracts.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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