Weird stuff

[Olga_Angry]

Hi! I toped up my account for 15£ and wanted to choose a tariff, but when I choose it the system suggested to pay again; but why should I pay if I already have the money on my account. Instead of that, 02 charged me a LOT of money for 1-2 calls (around 4£) and now it’s not enough for the tariff again. I am deeply unhappy about that

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 4445

[MI5]

@Olga_Angry 

It will help you to understand how big bundles work https://www.o2.co.uk/help/pay-as-you-go/big-bundles

and what numbers you can call from your allowances without any further charges Guide: Your Allowances - what is and isn't included