Voicemail Notifications

[mjbj]

When I access 901, and go to Mailbox settings (*, 4), I want to receive notifications if someone hangs up before leaving a message - option 5.

I have had to change frrom being notified by a voicemail symbol on the screen, to being notified by text message (according to someone on O2 Live Chat).

When I accessed 901 again today, again I find that in order to receive the notifications I want, that I have to press option 5.  It is though my choice is not being remembered (or ignored).

I have spoken to O2 call handlers, & live chat quite a few times now.  I just find this ridiculous and very annoying.  Luckily I am on a Big Bundle PAYG, so it is not costing me anything, although it is taking inclusive call minutes away.

Does anyone have any ideas about this please?

Thanks. 

[MI5]

We have a voicemail help thread here https://community.o2.co.uk/t5/Other-Products-Services/All-you-need-to-know-about-O2-Voicemail-901/m-... but it sounds like customer service need to reset your vm account.

[mjbj]

Thank you very much for that, it looks very helpful

I think another call to Customer Service may be in order though.

[Marjo]

Hi @mjbj how are you doing this week? Any luck with the voicemail notifications or are you still struggling with it? Please let us know how you're getting on.

Thanks @MI5!

[mjbj]

Yes, I'm still having no luck with it.

I spoke to a call handler the other day, and they seemed to think that feature was in testing stages.

So, even if I do select it every time when accessing voicemail, it may or may not activate anyway.