Solved: Upgrading phone while on contract - please help.

Anonymous · ‎26-03-2013

Hello o2

I currently have Samsung Galaxy S2 since 26th October 2011. I'am on 24 month contract with O2 so i still have about half a year left of this contract. However, I have seen the new Samsung Galaxy S4 coming out in April/May and I am wondering if there is a chance of changing the S2 into S4 ?

Thanks

MI5 · ‎26-03-2013

If you pay off the remainder of your current contract you can take the upgrade or just buy a sim free S4 and put your sim in it. Obviously you will need a micro sim but your contract can be switched over in store to do this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-03-2013

If you pay off the remainder of your current contract you can take the upgrade or just buy a sim free S4 and put your sim in it. Obviously you will need a micro sim but your contract can be switched over in store to do this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎26-03-2013

You would have to pay off the remainder of your contract to upgrade to the S4. However your best option would be to sell the S2 and purchase the S4 simfree and carry on with your present contract.

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jonsie · ‎26-03-2013

Almost word for word:smileytongue:

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎26-03-2013

Close enough

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-03-2013

Ok then, thats helpful. Ill go to my O2 store and get it sorted. Thanks alot

MI5 · ‎26-03-2013

Good choice of phone. Should be available in stores from the 26th April....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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