Upgraded Apple Watch paying for two syncs. O2 can’t help apparently?

[NadiaTaylor]

I have been having a problem since July with no fix.

I upgraded my watch and received the new one. It would not connect to the original plan. Lots of back and forth and official complaints. The resolution was to set up a new plan and the other would be cancelled. The watch connected to cellular. 

I then noticed I was paying for two syncs and data linked to the one phone. Again I went through much stress. Eventually i was told that the original Sync (data plan) could not be cancelled but it would be discounted from my bill. I accepted this as a solution.

Turns out I have been paying for both. 

I’ve called twice apparently there is nothing that they can do. They can not cancel any of the syncs because I can not find the number for it and apparently this is my issue. I was never given a number and also in my account they are only called “sync 2” and “sync 3.” I know i need sync 2 cancelled but apparently this means nothing to them. I have been told i can not be helped further until i can find the numbers for both the syncs.

My question- how do I do this? There was no help through support. 

[MI5]

@NadiaTaylor 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

[NadiaTaylor]

I didn’t request anyone to access my account. O2 have told me they cannot help me any further. 

I am asking for general advice on how to find the mobile number for an Apple Watch data plan- either through a connected phone or the watch itself.

I think this is quite evident in my post. 

[Oxonian]

@NadiaTaylor 

If you do not get an answer on here, it might be worth trying on :-

Official Apple Support Community

https://discussions.apple.com/welcome