Upgrade scam !!!!!!

[Anonymous]

Today I received a call from 02(capita) offering me an upgrade. My current contract ends in about 7 months..conversation started with details about my current call plan, I could save money with a reduced plan as I dont use that much data or free call time etc, then went onto offering a new phone....all seemed ok at that point...I would have to pay £89 for phone, my old phone could be traded in for £200 and I thought ''Great'' as a customer of 10 years+ and had never received an upgrade directly from 02 it seemed a good deal.

Then she said.... I will have to pay £175. to change contracts

Total amount to pay today would be £265 ....then guess I would receive £200 soonish for trade-in so I would be down about £65, but over the next 7 monthsof call plan charges it equals about even. Them ahead by £10 or £20 at most.

Ok... I might end up with a better phone for the next 7 months, but why did they not say from the start that I would have to pay £175.00 upfront to change plans.

They rang me, not the other way round.

The reason for being with 02 was to avoid all this crap, get a phone, plan and crack on. Now they have another long-time customer saying 'up-yours' I'm going elsewhere 

[Cleoriff]

Hi @Anonymous If you want to complain....follow the advice in this link http://www.o2.co.uk/how-to-complain

It's not good enough that people like this have your details and try to pressurise you into signing up for a contract you neither want ot need... It was probably a so called 'trusted partner' of O2...

[Anonymous]

The 'trusted partner' was capita, I cant believe that o2 risk their reputation and trust by using firms like this to 'try' and renew contracts....their lose

[MI5]

Capita is who o2 contract all their cs activity out to, so this would have been direct to o2, not a trusted partner in this case.

[Cleoriff]

Even worse... they are still pressuring customers to take out an unwanted contract..... (7 months before they need one)...

[MI5]

Desperate times........

[Anonymous]

Thanks for your thoughts.....even 02's advisor I just spoke to also said it sounded a bad idea for capita to be 'selling' in this way..... I will hopefully get a manager call-back in 24 hours.....although im not holding my breathe... cheers will let you know how it resolves 

[MI5]

They will have "targets" to meet, by any means at a guess!

[Cleoriff]

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@Anonymous wrote:

Thanks for your thoughts.....even 02's advisor I just spoke to also said it sounded a bad idea for capita to be 'selling' in this way..... I will hopefully get a manager call-back in 24 hours.....although im not holding my breathe... cheers will let you know how it resolves 

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I would still complain of honest @Anonymous The more complaints people make....hopefully someone somewhere will have to listen..

[madasaf1sh]

Out of curiosity how do you know it was Capita? Do you have the number that called you?

Also if capita are ringing you, then they have been told to by o2.
As has already been said Capita are about 90% of o2's CS capability..