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Pay and Go bundles

Anonymous
Not applicable

I bought a mobile for use in emergencies only and topped up with £10. I topped up on the mobile by dialing 4444. The information was far from clear, and seem to have purchased a 'bundle' that without me even using the phone has swallowed my £10. I now have a phone with no money on it and I can't seem to find on the O2 systen a top up that just lets me pay for what I use.  

 

The phone was cheap but not much use to me if I can't call anyone.

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MI5
Level 94: Supreme
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Registered:
Call cs on 4445 and change your tariff to "O2 simply pay as you go" or you can do it through your MyO2 http://www.o2.co.uk/myo2
This will just give you old fashioned payg with no bundles.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152548 Posts
  • 651 Topics
  • 29114 Solutions
Registered:
Call cs on 4445 and change your tariff to "O2 simply pay as you go" or you can do it through your MyO2 http://www.o2.co.uk/myo2
This will just give you old fashioned payg with no bundles.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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Registered:

Explain to them and a sympathetic adviser may change you over and refund the credit for you.

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