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Upgrade early

Gt-666
Level 1: Joiner
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I’m wishing to upgrade early, but with the option to pay my old device monthly still along side the new device. It’s an upgrade and not a new connection however it will not let me pass the credit side, stating I have the max amount of pay monthly contracts? But when I choose to pay it off instead it’s completely fine and goes through?

 

can someone explain this? Is the new device classed as a new connection if I carry on paying monthly for both? If so that doesn’t seem very fair and it’s not stated anywhere that I can see or is it a ploy to get us to pay the device instead?

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MI5
Level 94: Supreme
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@Gt-666 

The rules say you have to pay off the old device first.

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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