Solved: Re: Upgrade - Sim 1 not provisioned

CalumOConnell · ‎14-04-2020

Good Morning,

Apologies if this is not the correct place to put this, I've just received a shiny new phone, put in the new sim card and have tried to do a sim swap by text (necessary because my current sim doesn't support 5G), however, this text won't send, presumably because my SIM is not provisioned.

The swap my sim website isn't functioning at the moment and tells me to use the text service and I can't contact customer service because of various lockdown issues... Any help anyone can offer would be much appreciated!

Thanks in advance

Calum

MI5 · ‎14-04-2020

@CalumOConnell

You text from your old SIM.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-04-2020

@CalumOConnell

You text from your old SIM.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

CalumOConnell · ‎14-04-2020

Well, i feel very stupid... Thank you for your help!

Cleoriff · ‎14-04-2020

@CalumOConnell wrote:
Well, i feel very stupid... Thank you for your help!

Lol @CalumOConnell

Veritas Numquam Perit

jonsie · ‎14-04-2020

Guide: Sim Swap: a mini guide 2017 update

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

gmarkj · ‎14-04-2020

If you haven't started the swap process yet it might be worth waiting - there seems to be a long delay between asking for a swap and it being complete at the moment...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎14-04-2020

@CalumOConnell

No need and best of luck 😁

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Upgrade - Sim 1 not provisioned

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