Upfront Cost Refund

[LJM26]

I tried to take out a contract for an Apple Watch and it was an upfront cost of £20. I was unfortunately declined but the upfront cost is still in my pending transactions. I did this back on the 3rd of May... does it usually take this long? I can’t get through to anyone to query this either 😞

[jonsie]

It will be reserved by O2 but never claimed as it didn't go through

It should be available back in your account within 5 working days @LJM26 

[LJM26]

I did this on the 3rd of May... it’s definitely been more than 5 working days now and it’s still there 😞

[MI5]

@LJM26 

Contact your bank to return it to your cleared funds. 

[KingAmo]

@LJM26
Hi since your transaction was declined so it won't be deducted.
You don't have to worry about that.
If you want to buy the device again I will advise that you increase your upfront payment so you can qualify.

I hope this helps
If not call any of these numbers in the link
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

[LJM26]

My bank have said they can’t do anything about a pending transaction 🤷🏻‍♀️
I know it won’t be deducted from the balance if I was declined but surely it shouldn’t take this long for it to go back into my account? Like I’ve explained in my post I did this on the 3rd of May and it’s still pending. I have attempted to call as well but no success.

[MI5]

If you apply again you’ll be refused due to too many credit checks and each one lowers your credit score, so not a great idea.

[MI5]

I guess o2 haven’t fully cancelled the application yet.

[LJM26]

I’m not planning on applying for anything again. I don’t intend on making my credit score any worse than it already is 😂
I just wish I could get through to someone for them to help me, but I understand how busy it must be at the moment.

[LukasB]

Hey @LJM26 just checking in on you. Did you get this sorted? Let us know please....