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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 239764 Views
  • 2 replies
  • 2 kudos

Bill not reduced after device plan settled

My device plan has been settled, but my bill has not reduced. My tariff is around 18 pounds a month but my bill is still at 24 pounds per month. I haven’t bought any extras or bolt ons. I’m on 02 refresh pay monthly

Michelle6 by • Level 1: Joiner
  • 751 Views
  • 3 replies
  • 0 kudos

Resolved! Number change

I gave a worker via chat ( over a week ago ) my PAC code to have my number changed, after using the form online and nothing happening. I received a text of my port date for it to be changed and on the day (12th) my number did change and I reset my ph...

_Hannah by • Level 1: Joiner
  • 3071 Views
  • 6 replies
  • 0 kudos

Resolved! Contract

How I kwn tht I have been accepted thank u

Contact8 by • Level 1: Joiner
  • 1995 Views
  • 6 replies
  • 0 kudos

Resolved! Phone number

If I take out a new contract can someone clear up for me how I keep my old number? Do I fill out the form?

Upfront Cost Refund

I tried to take out a contract for an Apple Watch and it was an upfront cost of £20. I was unfortunately declined but the upfront cost is still in my pending transactions. I did this back on the 3rd of May... does it usually take this long? I can’t g...

LJM26 by • Level 1: Joiner
  • 7897 Views
  • 10 replies
  • 0 kudos

Resolved! Increase my spend cap

Hi. Please can you advise me on how to increase spend cap via o2app. Thanks. Malcolm

Malwils60 by • Level 1: Joiner
  • 743 Views
  • 1 replies
  • 0 kudos

Resolved! Insurance claim

Hello!I just damaged my phone and I want to make an insurance claim. How can I do it?

Resolved! Activating my SIM?

Good evening,I've recently switched over from EE, and got my new SIM. After I got a text saying to not turn on my phone until after 6pm, I turned it on not long after, only to find that it's not activated. It recognises that it's am O2 card, and the ...

Hiramaky by • Level 1: Joiner
  • 1686 Views
  • 9 replies
  • 0 kudos
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