Solved: Re: Unlocked Phone

ClaireO · ‎29-01-2018

Can anyone help I have a unlocked iPhone 6s (my daughters old phone that has had Vodafone and plusnet sims in) it was bought from Carphone warehouse and states unlocked however won’t take my 02 pay monthly sim? Any ideas? Thanks

MI5 · ‎29-01-2018

Try the Voda sim in it again as it will be easier to unlock if it is locked to Voda.
If it is Plusnet, you need to speak to EE, but I suspect it's more likely to be Voda as the Plusnet sim would work in a Voda locked phone due to their original tie up back in the days of vodafone@home.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎29-01-2018

Carphone warehouse iPhones lock to the first sim inserted so you'll need to contact Vodafone to get it unlocked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ClaireO · ‎29-01-2018

Yes believe so after further investigation! Turns out it’s locked to plus net who can’t help me as they don’t sell phones so don’t lock them (so they say) advising me to speak to Apple.. you’d think buying an unlocked phone would mean unlocked! Thanks for your help

MI5 · ‎29-01-2018

Try the Voda sim in it again as it will be easier to unlock if it is locked to Voda.
If it is Plusnet, you need to speak to EE, but I suspect it's more likely to be Voda as the Plusnet sim would work in a Voda locked phone due to their original tie up back in the days of vodafone@home.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎30-01-2018

Hey @ClaireO welcome to our community! It would be lovely to hear how you get on with this? I hope you get the phone sorted soon.

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