Undelivered SIM Card

[KK11]

I ordered a SIM card on a new contract on 10 December and expected delivery was 13 December, after realising the item was delivered to a wrong address and the people at the address says they did not receive the item, I have been trying to get help from O2 with no success. I even sent an email with no response back, I am paying for a service without using it.

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Guide: How to find help & contact O2 

[MI5]

@KK11 

Just report it lost and they will send you a new sim out and cancel the old one.

Just make sure it gets sent to the correct address Guide: Lost or Stolen O2 Device? - How to Report it