on 18-04-2020 05:01
on 18-04-2020 05:50
You can try calling using Skype
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
https://support.skype.com/en/faq/FA256/how-do-i-get-a-skype-number
You need to speak to the Payment Management Team on 0800 902 0217 or 0800 588 4213. It’s a free call
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best chance of getting through is calling at 8 am