Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Being charged for a device that should have finished

I've just looked on my account and I've been over charged on a device that should have finished. It says I've paid £675 on a £600 device plan and I've got no way of contacting O2 to see if they're continuing to take the £25 a month out and to get a r...

eSIM

HiI am trying to request an eSIM, having no luck calling O2 and cannot find anywhere to do this online. Please can you help? @Marjo @Martin-O2 Any help appreciated, thank you.This is in order to support an elderly relative self isolating and get her ...

Resolved! Phone blocked

Hi all, i woke this morning to an email stating that my was blocked from making/reciving calls etc, because of an over due payment. I checked on the o2 app and there is no over due payment.so i rang 202 and the automated voice told me my account was ...

Order declined, credit score referral

After ordering 2 days ago I've been waiting very patiently for a reply an update.The order was referred for "Additional Checks" despite paying a heafty upfront cost. Rang this morning and the guy said they declined my order yet I paid half the contra...

Resolved! Number not changing over.

I gave my pac code to o2 and my number has still not changed.It has been about 1 week.What is my next step?

Unblock

Can the block be lifted off my phoneI am unable to make or receive calls I have paid billCan’t ring to discuss due to the blockThanks

Free upgrade on us

O2 said they would pay off the rest of my contract, would they actually do it?

Resolved! invalid numbers

Hi all. I recently updated my phone and with it came a new sim card, I've transferred my number and I can send texts fine but when I go to make a phone call it doesn't connect and I'm told the number I'm trying to call is invalid. It's not just the o...

Refund

I've tried twitter and ringing customer services but so far have gotten no-where with processing a return/ refund. I have the item to be returned ready to be taken to the post-office meeting all the conditions of the returns policy. Am I able to simp...

Network issues

Had network issues since I have joined this contract. First a mast was down for months now issues with calls when the mast is fixed, issues with text messages coming on time. Lots of issues. Would like this fixed or this contract terminated asap!

O2

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