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Unauthorised charges to my monthly O2 account

Fatboy
Level 1: Joiner
  • 1 Posts
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on ‎24-09-2023 11:55

on ‎24-09-2023 11:55

Stripeyoffers.com / StripeyGiraffe have accessed my O2 account and made some unauthorised charges (only £1.50 per time) annoyingly and fraudulently, on my O2 phone account. I have texted them back on 88222 to say STOP, but I have no idea if that has worked. I want you to block any further charges from them to my phone account please. They took £4.65 from my current monthly bill, fraudulently in my view. Can you help please?

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MI5
Level 94: Supreme
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on ‎24-09-2023 13:05

on ‎24-09-2023 13:05

@Fatboy 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

Guide: Tips to avoid unexpected charges on your bill 

Guide: O2 BARs 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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