Unable to log in on my o2 app

[Harrison5998]

Hello. I placed an order on Wednesday. I have had nothing but issues with this. First it was out over to the credit risk team so I phoned them up on Saturday and they told me the order is now confirmed. I received an email telling me that too. I then received an email saying that I will be able to track the progress of the order through “My o2” app/website. The main issue I am having is that I am still unable to log in via the app, however I am able to log in via the website but that shows that I have no orders. This is ridiculous and it needs to be amended. I can not believe I have been waiting nearly a week just to tell me that I will be getting my phone

[MI5]

@Harrison5998 

Try deleting app, reboot phone and reinstall app first.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[Pashleigh]

I am in the middle of experiencing this exact problem too! Did you find a solution?

[pgn]

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@Pashleigh wrote:

I am in the middle of experiencing this exact problem too! Did you find a solution?

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Have you followed the advice offered to @Harrison5998 above, @Pashleigh? Contacting O2, via Social Media preferably, is the only way to get this resolved (the MyO2 App can be temperamental, and the web view of your MyO2 offers different views of your data with O2. https://community.o2.co.uk/t5/My-O2/System-360-User-MyO2-quot-Your-Bolt-Ons-quot-view-differs/m-p/16... ).

Good luck!

[Scott_farley]

Having this exact issue! 

[MI5]

@Scott_farley 

Follow the exact same advice