Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Downgrading tariff

Hi there, I'm currently on a contract with unlimited calls and texts, and 30GB of data. I virtually never use even half of the 30GB. I'd like to downgrade my contract so it alings with my usage. How do I go about this? Thanks.

Upgrading

I have been offered an upgrade so on 15/11 I upgraded. I picked the phone, case and paid the upfront cost and then received an update saying they needed to check something and I would hear back within 24 hours. I still have heard anything and nothing...

Changes to our Services and Prices Terms

Hi On Friday 15th November I recieved an email from 02 Stating that the Services and and Price Changes are changing. From 9th Jan 2025 I'll be moving onto the latest version of our Pay Monthly Aggrement, I am currntly paying £8.95 per month (Sim Only...

Resolved! Phone bill

I’ve been informed my phone bill will rise by £1.80 from April…my bill is currently £8.68 a month..this percentage rate rise is well above average…can you tell me why?

Resolved! Disney + account

I am paying £7.99 for a standard Disney+ account. I would like to switch to a cheaper account with ads.

My order

My order has been sent back to o2 when will it be re sent out

Refund

I would like to know if you have credited the£29.99 in to bank, or have you credit to my account??

Why can't you email anyone? I'm sick of phoning to explain the same situation they don't fix

I have a dongle that I got to make my contract cheaper around 5 years ago. I'm still paying £1.38 a month for it despite not using it. Now it appears my disney plus account is linked to it and it won't let me "manage" it on My O2 to cancel it, becaus...

My new SIM card won’t work

Bought a new SIM card, followed instructions that came with it. It doesn’t work. No mobile connection

Resolved! Account

Hi I thought my contract had ended but can't log into my account to check. I got this as part of a virgin deal. Since then the card ha never been used and finish with virgin and don't wish for this contract to continue.

O2

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