Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Duped into a dodgy O2 contract through Telefast Services

My wife has been a loyal O2 customer for the last 14 years, for the last few months O2 have been hounding her to get a new contract, she finally gave in as her phone is getting pretty old, so the next time they called, she said that she will go with ...

Android slower that Apple

We have 2 phones, both on o2, one is a smasung s23 and one is an older Apple.The apple phone has a much better service in north Wales, with a good 3G signal, while the Samsung is poor. Any ideas? - have tried all the usual, airplane mode on and off ,...

Just joined can’t use o2 app or track phone

Hey I’ve just joined and can’t access the app it won’t let me log in. also been 2 days since I’ve ordered the phone and nothing is showing in my account, I phoned them yesterday and was told to wait as it was processing, still haven’t heard anything ...

Late pay and no data

I have late payed my monthly virgin media and 02 bill and for some reason my 4g still isn’t working even though I have payed it back.

Making calls

Hi, when I try and make a call it either won’t even ring or it will ring and I can’t hear the person on the other end and they can’t hear me. This has been happening now for a few weeks.

Why did i make a payment when i have a d/d active

Why did i make a payment when i have a d/d active, what i dont want is charged twice in the 1 month

Unable to log in on my o2 app

Hello. I placed an order on Wednesday. I have had nothing but issues with this. First it was out over to the credit risk team so I phoned them up on Saturday and they told me the order is now confirmed. I received an email telling me that too. I then...

New iPad

I tried purchasing an iPad and it’s not gone through

Early Upgrade Fee

Hi, can anyone tell me why I'm still being asked to pay an early upgrade fee when my contract has already expired?!

service cut off

l was warned not to open an account with o2 but l ignored that advice boy what a mistake!o2 have cut my service off for not paying £0.00 the amount on my bill,O2 have failed to honour the contract so l will be cancelling ASAP. Account no: -----------...

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