Travel Inclusive

[WishboneMark]

I just started a new contract and chose my 100gb tariff as I was told it would include Travel Inclusive. I travel worldwide with work so the extra countries are a must for me.
I can’t see anything in my account suggesting I have this, do I need to do something to set it up?

[MI5]

@WishboneMark 

It should be in your bolt ons section.

[WishboneMark]

All I see there is standard rates in Europe zone

[MI5]

@WishboneMark 

Text TRAVELON to 21300 to activate ot if it's part of your contract.

[WishboneMark]

Thanks, just tried that - came back As failed to send

[MI5]

@WishboneMark 

Actually, looking at this https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M 

You need the 150gb tariff to get travel inclusive.

It's not advertised on the 100gb tariff.

[WishboneMark]

It’s pay monthly not sim only, it said on tariffs over 90gb, checked and confirmed be Mobile Phones Direct before I purchased

[MI5 · Accepted solution]

@WishboneMark 

You'll need to call O2 then.

Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[MI5]

Although I don't see it advertised on MPD website so could only be available direct.....

[WishboneMark]

They confirmed it over the phone on 2 occasions.
Thanks for your help, I’ll try calling both MPD and O2.
Only received the new phone and contract started today so I’m guessing they can assist