Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 25%air time discount NHS can't seem to get

Trying to get 25%airtime nhs discount but won't let me I have the code

Resolved! Speed Capped?

Hi Guys, Just upgraded to a uswitch bargain sim only, and i have just done a 4G speed test and the best i can get is around 20Mbps with around three signal bars lit. My daughter who is on a VF tariff, can get over 100Mbps, with only two bars lit, bot...

Resolved! unknown charges

Hi I was charged 33p for sending 2 text messages from an unknown number. how do i contact 02 to check this out. thanks

Forcing 3G over 4G

Hi guys, This may not be in the correct forum so please move if not! Anyway, i have an Iphone12 and an 02 esim. Thing is, i would like to force 3G on the esim, rather than defaulting to 4G (no 5G here at all yet). What i have found is the phone keeps...

Resolved! Call history

How can I find my recent calls made in last month ??

Resolved! Changing to payg but keeping a device plan

HiI currently have a monthly contract, I pay for the device and then for the airtime etc.Is it possible to stay with my device plan but cancel my airtime contract and change it to payg instead?Thanks

eSIM sign-up to add to existing Pay Monthly Account

I purchased a Samsung Watch 3 LTE (4G) for which I now require an eSIM with a data tarriff and sign this up and add to my existing account. Cx service advised me to do this online but there is not the option of specifying a SIM-only data contract as ...

Services suspended calls barred?

Have paid my airtime bill yet I can't make calls etc? Wont even let me phone customer services

sms texts I do not recognise

I have received a text from O2 this morning to say that I have sent sms messages and will be billed extra for them, I do not know what has happened as I am not aware I have sent them and do not recognise the number I have supposedly sent them to

Resolved! I've been cut off and need to speak to someone.

I've been cut off, and I am unable to pay my bill. I need to speak to someone but I live alone with no landline, and due to the pandemic, I can't mix households and use other peoples phones. Live chat service isn't popping up for me and the options a...

O2

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