Topping up

[Tom1959]

I have a Pay Monthly account. Can I link a PAYG telephone to my account, so that I can keep an eye on on the credit level and top up when nnecessary?

[MI5]

Yes. You need to select the option to bring in other products in your MyO2 http://www.o2.co.uk/myo2

[Tom1959]

Hi, your link opens the My O2 page, however, I don't see anywhere on it that I can add another phone to my account?

When I topped up this morning, I got goven a link top set up a new My O2 account, but I don't want top do this. Unfortunately, O2 support do not have e.mail access. I find it very difficult to ring Customer Services now as you invariably get a crackly line and an operator with a strong foreign accent.

[Cleoriff · Accepted solution]

@Tom1959

As shown here

[Tom1959]

Hi Cleoriff, thanks for the screenshot, this is exactly whayt I want to do, however, I KNEW THAT THIS WOULD HAPPEN!

I clicked the link, only to get a message that the PAYG phone is already linked to a My O2 account and that I should log into that. This is true, because I used to be able to top up the same phone previously. I put my phone number in, only to be told that I can't use the same account that I am logged in to, I need to use my other account. I've had only this account for about 20 years, so who knows what they are on about! I went round in circles for a wee while before dialling 202.

Pay Monthly team says that PAYG team need to deal with it. PAYG says that it is impossible.

Sometimes, I wish I wasn't with O2, they used to be really good.

[Cleoriff]

Hi @Tom1959

If it isn't working then O2 customer services are the only people who have access your account to set this up for you.

I would try later with them and hopefully, you may get a more helpful response from another adviser.

[jonsie]

If you have another email account then try using that.