Top up used up quickly

[Anonymous]

I've just topped up pay&go £10 on my phone today. I suppose to have 250min call. But all my money has gone after a 25-min conversation. I only have £0.2 left half an hour later after I topped up. I am really angry about that. There is an urgent need of fixing this problem.

[Cleoriff · Accepted solution]

Hi @Anonymous This is an account based issue so you are better off ringing CS on 4445 to discuss this. If no credit there is a landline number in this contact list...http://www.o2.co.uk/contactus

[jonsie]

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@Anonymous wrote:
I've just topped up pay&go £10 on my phone today. I suppose to have 250min call. But all my money has gone after a 25-min conversation. I only have £0.2 left half an hour later after I topped up. I am really angry about that. There is an urgent need of fixing this problem.

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Are you sure you reached your allowance renewal date (anniversary) and what number did you actually call? Was it a normal mobile or regional number?

As this is a separate issue within the thread I have asked that it be made into a separate thread.

[Anonymous]

Hello @Anonymous how are you getting on with this? Did you speak with CS ?