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Terrible customer support

Ana7
Level 1: Joiner
  • 1 Posts
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on ‎11-12-2024 19:20

on ‎11-12-2024 19:20

Yesterday I ordered a sim only plan. I have my contract confirmation in my email but no order confirmation. It is not in my order history and I cannot get into contact with a real person. The chat bot directs me to the app but there is no chat option in the app and I can’t talk to a real person. Very infuriating. 

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MI5
Level 94: Supreme
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on ‎11-12-2024 19:25

on ‎11-12-2024 19:25

@Ana7 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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