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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 230106 Views
  • 2 replies
  • 2 kudos

Change payments date

Hi, I tried to change my payments date online, however I can’t find the option. Can you please help me with this? Thank you

Sara17 by • Level 1: Joiner
  • 112 Views
  • 1 replies
  • 0 kudos

Lots of o2 issues this weekend.

I have an iPhone 15 pro max and an Apple Watch S6. i purchased a 16 pro max & S10 outright directly through apple on Friday. i transferred my eSIM across to both phone and watch. my iPhone worked right away, my watch did not. the following morning (S...

my Sim has not arrived and it is rather awkward to contact o2 on my mobile because of number change.

On the 17th of september 2024, I changed my Volt plan with virgin media and o2. I activated a deal on the virgin side and all I had to do was cancel my £10.88 a month o2 contract and choose a new £6.00 3gb contract again with o2 so that I may continu...

William62 by • Level 1: Joiner
  • 225 Views
  • 4 replies
  • 0 kudos

What is the exchange process like?

I am unfortunately needing to exchange my brand new iPhone 16 PM as it has a scratch on the screen, thus damaged out of the box. Petty yes, but it matters to me, lol. I've never done an exchange before so I am unsure of what to expect. Will I be with...

CyberScy by • Level 2: Apprentice
  • 882 Views
  • 13 replies
  • 0 kudos

Calling Dubai

Hi. My daughter lives in Dubai and I call her often. What is the cheapest way of doing this please?

Dido53 by • Level 1: Joiner
  • 286 Views
  • 5 replies
  • 0 kudos

Return timeframe

Please can someone help. I have tried live chat, twitter and calling and I’m getting no where. I returned my handset as I wasn’t happy with it, riyal mail have confirmed it was delivered and I have sent proof however the system is still not updating....

Iharris22 by • Level 1: Joiner
  • 189 Views
  • 2 replies
  • 0 kudos

14 day cooling off period for new sim contract ...HELP please

Hi. I have been a customer of o2 for 20 years, with 6 lines for myself and my family on contract. This morning i have paid off the remining device plans on 4 devices and switched onto 4 new sim only contracts (30g for £20.99 for 24 months). Within 5 ...

Dnonomore by • Level 1: Joiner
  • 483 Views
  • 8 replies
  • 0 kudos

Talk to an advisor

According to my account on line my contract is due for renewal 3 May 2024. Does this mean I can change to another supplier without penalty.

Emmy2 by • Level 1: Joiner
  • 114 Views
  • 1 replies
  • 0 kudos

Esim to SIM

Recently I approved a new contract for eSIM but I want come back to normal sim

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