Take one number off my account

[Glada_vickan]

Hello, I have been paying for my partner’s mobile as he didn’t have a job, so I have two mobile numbers on my O2 account, but now he has started a job so I want to remove his number from my account. How do I go about doing this? He obviously wants to keep his number.

[Cleoriff · Accepted solution]

Hi @Glada_vickan 

You can't do that until the contract ends. However, he can start paying for it himself by changing bank details to his via My O2. (Under My details)

Or contact O2.

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5]

@Glada_vickan 

You can change the bank account that the bill is paid from by going to "Manage my details" in your MyO2.