Switch up query

[GIBXO]

Hi guys, just wondering if this is normal, or happened to anyone else?

basically, upgraded online via switch up, and then decided to return the new device within the first 14 days. O2 received device, and decided to offer refund.

but now, all the details of my original device under my number is know where to be seen within the o2 app?. Doesn’t even give me the option the switch up my device again!?. 

anyone have any ideas? Cheers

[jonsie]

You need to contact customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[GIBXO]

Thanks for your reply!. I’ve tried live chat, but seem to get nowhere with them!.

would calling them be better, or going into store?

[Enlli]

Chat is the worse way to contact them, they rarely solve anything.

If you don’t want to call try the UK based Social Media team 

All details in the guide

Guide: How to find help & contact O2